Refund policy
At Gridn (operated legally by 1770 BEVERAGES PTY LTD), customer satisfaction is our absolute priority. We want you to feel completely confident when shopping with us. This comprehensive policy explicitly defines your right to a return, exchange, or complete refund, meticulously structured to align with United States consumer protection laws and Google Merchant Center compliance criteria.
1. Return Eligibility Requirements
To ensure a fair and streamlined process, items must comply with the following basic criteria to be accepted for a full refund:
- The item must remain in its original condition: unwashed, unworn, unused, and completely free from any deliberate modifications or accidental damage caused after delivery.
- The product must be enclosed within its original product packaging with all accompanying factory tags, labels, manuals, and protective films intact.
2. Completely Free Returns (Zero Restocking Fees)
Unlike other platforms, Gridn maintains total pricing honesty:
- Restocking Fees: $0.00 USD. We never deduct restocking, processing, or administration fees from your refund.
- Return Shipping Costs: $0.00 USD. When your return request is approved, our customer support desk will email you a prepaid, printable shipping label. You will not have to pay out of your own pocket to return the goods to us.
3. Meticulous Step-by-Step Return Process
- Initiate the Request: Send an explicit email to care@Gridn.shop within 30 days of receiving your item. Include your full name, order number, and a brief description of the item you wish to return.
- Receive Your Prepaid Label: Our support desk will review the request within 24 hours. Upon verification, we will reply with a downloadable PDF containing your prepaid return shipping label and our return facility address.
- Pack and Ship: Securely place the item back into its packaging, affix the printed prepaid label to the outside of the box, and drop it off at the designated postal carrier branch listed on the label.
- Warehouse Arrival and Inspections: Once your package is scanned back into our fulfillment facility, it undergoes a swift inspection to confirm item composition.
4. Refund Processing Window (10-Day Policy)
We honor prompt payouts. Once our returns department completes their inspection of your returned package, we will immediately initiate the refund mechanism. Gridn guarantees that your refund will be processed and pushed through our system within ten (10) business days. The funds will be credited directly back to the original credit card or digital wallet used to make the initial purchase. Please note that depending on your banking institution, it may take an additional 2–5 business days for the credit to officially post onto your financial statement.
5. Damaged, Faulty, or Incorrect Merchandise (Defective Goods)
If you receive a product that is cracked, broken, fundamentally defective, or if we accidentally packed the wrong item, you are eligible for an immediate replacement or full refund. Please email care@Gridn.shop immediately with clear photographic or video evidence. Defective item claims are fully prioritized, and we will issue a new unit or immediate refund immediately without requiring complex consumer steps.
6. Order Cancellations
Orders can only be modified or cancelled prior to warehouse dispatch. Because we strive to process orders swiftly within our 1–3 day handling window, please email care@Gridn.shop within 2 hours of payment if you wish to cancel an order. If the item has already shipped, you will simply need to wait for arrival and follow this standard 30-day free return procedure.