Contact

Welcome to Gridn. We are committed to providing exceptional customer service and full transparency in compliance with the highest e-commerce standards and Google Merchant Center guidelines. If you have any questions, concerns, or inquiries regarding our products, orders, or policies, please do not hesitate to contact our dedicated support team.

Official Customer Support Desk

  • Store Name: Gridn
  • Legal Entity Name: 1770 BEVERAGES PTY LTD
  • Australian Company Number (ACN): 638 792 444
  • Customer Support Email: care@Gridn.shop (Monitored 24/7; typical response time within 12–24 hours)
  • Customer Support Telephone: +61 (489) 913-328 (Available Monday to Friday, 9:00 AM – 5:00 PM AEST)
  • Corporate Registered & Physical Address: 2591 Round Hill Rd, Round Hill, QLD, 4677, Australia
  • Store Website URL: www.Gridn.shop

How We Can Help You

Our professional support team can assist you with the following:

  • Real-time shipment tracking details and logistics status.
  • Detailed product specifications, usage guidance, and material information.
  • Processing returns, exchanges, or initiating 30-day free refunds under our strict satisfaction guarantee.
  • Resolving billing discrepancies, payment security questions, or invoice requests.

Response Time Commitment

We value your time. All written communications submitted via email to care@Gridn.shop are automatically logged into our CRM system. We guarantee an initial human response within twenty-four (24) business hours. Please ensure to check your spam/junk folder if you do not receive a reply within this timeframe.