Shipping Policy

Thank you for choosing Gridn. This website, accessible via www.Gridn.shop, is legally owned and operated in its entirety by 1770 BEVERAGES PTY LTD, a registered proprietary company organized under the Corporations Act 2001 and headquartered at 2591 Round Hill Rd, Round Hill, QLD, 4677, Australia.

We are dedicated to delivering our products efficiently, safely, and transparently to our customers across the United States. This Comprehensive Shipping & Delivery Policy provides precise operational guidelines, explicit transit timeframes, and structural liability declarations to ensure absolute clarity and alignment with international e-commerce compliance standards.

1. Comprehensive Logistics Timelines (United States)

To avoid any ambiguity, our fulfillment lifecycle is strictly separated into two distinct stages: Order Handling (Processing) Time and Transit (Delivery) Time. Please refer to the specific parameters in the matrix below:

2. Crucial Operational Mechanics & Execution

A. Order Cut-Off and Processing Windows

Our daily operational cut-off threshold is strictly set at 5:00 PM EST (Eastern Standard Time). Orders finalized prior to 5:00 PM EST enter our warehouse fulfillment queue on the exact same business day. Orders confirmed after this 5:00 PM EST boundary will begin handling on the subsequent business day.

B. Business Days Definition

Our operational facilities and localized fulfillment partnerships function exclusively from Monday through Friday. We do not dispatch, package, or clear parcels on Saturdays, Sundays, or federal, national, or state-level public holidays. Orders placed over the weekend (Saturday or Sunday) will automatically enter our processing pipeline on Monday morning.

C. Holiday Adjustments and Force Majeure

During localized peaks in commercial carrier volumes or severe climatic interruptions, dispatch operations might encounter minor adjustments. We are committed to transparency; if a localized operational constraint impacts your order's estimated delivery window, a notification framework will be executed promptly from our support email to notify you.

3. Shipping Carrier Network & Real-Time Tracking

To guarantee reliable transit safety across the United States, we collaborate with Tier-1 logistics providers including the United States Postal Service (USPS), FedEx, United Parcel Service (UPS), and DHL Express. Carrier allocation is dynamically optimized at the point of fulfillment based on the physical dimensions of the merchandise and the final destination ZIP code.

Tracking Execution: Within twenty-four (24) business hours of your parcel being processed and transferred to our domestic carrier networks, an automated transaction dispatch receipt will be issued directly to the email address you supplied at checkout (care@Gridn.shop). This dispatch record will contain an active, unique Tracking Number alongside a secure hyperlink enabling you to observe your package’s journey step-by-step.

4. Explicit Address Frameworks & Delivery Boundaries

A. Delivery Limitations (P.O. Boxes and Military Addresses)

While we strive for maximum logistical inclusivity, certain premium carriers cannot deliver physical parcels to standard USPS P.O. Boxes, APO (Army Post Office), FPO (Fleet Post Office), or DPO (Diplomatic Post Office) installations. To guarantee uninterrupted delivery, we strongly advise providing a verified residential or commercial physical street address during checkout.

5. Missing, Stolen, or Damaged Consignments

A. Deliveries Stalled or Incomplete

If your tracking records indicate an item has been successfully "Delivered" by the courier but you are unable to physically locate the package:

• Thoroughly inspect all secondary drop-off points, porches, bushes, and building management desks.
• Verify with neighboring residents to eliminate accidental misdelivery.
• Contact your local postal branch or courier hub directly using your unique tracking number to request carrier GPS scanning verification.

If the shipment remains unlocated after these measures and is determined to be an official carrier loss, contact us immediately at care@Gridn.shop. We will coordinate a replacement or initiate full financial restitution in alignment with our 30-Day Refund Policy.

B. Damaged or Broken in Transit

If a product arrives compromised, broken, or defective due to transit handling, please document the exterior packaging and the item's condition with photographs or video immediately. File a claim with our support desk via care@Gridn.shop within forty-eight (48) hours of delivery. Gridn will prioritize the resolution and issue an expedited replacement unit or process a full refund within our standard 10-day refund window at no extra cost to you.

6. Multi-Item Orders & Separate Deliveries

To optimize shipping speeds, items within multi-item orders may occasionally be fulfilled from separate warehouse locations or dispatched as soon as individual units are ready. In such instances, your items may arrive at different times in separate packages. You will receive separate tracking numbers for each distinct package dispatched, ensuring you retain full visibility over every item in your order.

7. Compliance Contact Information

For any inquiries regarding our shipping practices, localized tracking updates, or logistical accountability, please contact our administrative support division directly:

• Brand Platform: Gridn
• Corporate Legal Owner: 1770 BEVERAGES PTY LTD
• Australian Company Number (ACN): 638 792 444
• Direct Support Email: care@Gridn.shop
• Corporate Telephone: +61 (489) 913-328
• Physical Headquarters Address: 2591 Round Hill Rd, Round Hill, QLD, 4677, Australia